Greyhound Wicked Travel, Shop 16 Cairns Square, 42-52 Abbott Street, Cairns City

Reviews

• Eunike Chmura

  12.11.2018
  ★ ☆ ☆ ☆ ☆
  Worst travel agency ever! Had the worst experience and the most unfriendly stuff. You can't even contact any person if you have a problem, instead you have to write them an email - no respond for more then 10 days. So sad! Payed way to much for nothing
• Rebecca Painter

  16.03.2018
  ★ ☆ ☆ ☆ ☆
  I would like to say to everyone out there … DO NOT USE WICKED TRAVEL. There are plenty of other friendly, helpful, better value for money and responsive travel agents that you can go to.
  
  I would just like to start by saying, if I had a reply to my second email sent to Wicked Travel Head Office regarding a minor complaint then I would not be writing this review. Or alternatively, if I was able to phone head office directly (no one working at Wicked Travel stores will give this to you) or get some help from the local travel store, I would also not be writing this review. However, after not receiving any sort of reply after the 5th attempt at emailing head office for a response, this is what it has come down to.
  
  Our booking process went very smoothly but this is no surprise as all they are after is your money and the travel agent selling our trip to us just wanted his commission.
  The complaint which I sent to Head Office on the 22nd November 2016 was regarding some things which occurred throughout our East Coast trip that me and 3 others went on…
  - We were recommended by Chris in the Cairns store to go for the Avatar Whitsundays 3 days, 2 nights’ boat trip rather than the Clipper as there is a higher chance of reaching more destinations as Avatar is a sail boat. WELL WE DIDN’T EVEN GET TO THE WHITSUNDAYS. This was due to bad weather conditions which we fully appreciated was purely bad luck and the captain made a decision based on our safety. However, after coming off the boat we discovered if we had gone on the clipper, which our friends did those same dates we would have made it to the iconic whitsundays, which is why everyone does the trip. Instead we paid $534 for a very rocky and wet sailing boat and some poor visibility snorkeling. Whilst we know this isn’t the boats fault we looking from Wicked Travel for an explanation and compensation for poorly recommending the wrong boat company. Or if anything we were advising them of which boat is better to recommend.
  
  - Next thing… Our travel agent Chris added into our Whitsundays trip 2 nights of accommodation either side of our Whitsundays boat trip. This can be seen in all the attachments and email correspondences we had with Chris and have sent to head office as evidence, which they have clearly chosen to ignore. Being backpackers on a budget we accounted for these two nights in our trip budget which was sadly ruined when we discovered we didn’t have an accommodation voucher for this part of our tour. We therefore were also requesting a refund on these 2 nights which were we were promised by Chris and didn’t get.
  - Third thing … we were given a voucher from Wicked Travel for Scooteroo which we were advised to use and book with the company direct as it would be a ‘better discounted price’ (Chris’s words). We weren’t told that this was actually a voucher for a deposit which was obviously included in our main trip price. Unfortunately, due to stormy weather our tour was cancelled and Scooteroo could only refund us partially for the payment we gave them and not the deposit which we apparently paid Wicked Travel for. As we weren’t aware of this we were looking for a refund on the deposit part of this tour direct from Wicked Travel.
  
  I would also like to point out mid trip, Chris who we booked our trip with suddenly wasn’t responding to our emails. It was only after about the 6th email into our trip we received an undeliverable email reply. We called the Cairns store only to discover he had actually left the company and no one was picking his emails up and everything we were sending Chris was just being ignored.
  
  As we haven’t received a response since 22nd November 2016 I am hoping that either someone from head office contacts me for an explanation or at the very least I have put people off using the most unhelpful travel agents known to Australia. If I get a response I will update this post to let people know how you can actually get hold of the head office.

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