Cairns ZOOM and Wildlife Dome, 35-41 Wharf Street, Cairns City

Reviews

• Nina Ken

  30.11.2018
  ★ ★ ☆ ☆ ☆
  I have come numerous times and would love to rate it 5 stars but the reason I'm giving it 2 stars is the lack of welcome and lack of enthusiasm shown by one of the staff "Sam" at the zoom activity counter. Someone needs to give him a big kick up the bum to tell him to liven up; we are not at a funeral. The whole experience would be so much more pleasant with a friendly smile, a greeting and a thank you. Watching how he interacts with some of the tourists from China is really appalling. No courtesy. Find another job if you have no passion for customer service and don't know how to make visitors feel welcome after they've paid so much money for admission.
  The other staff are really nice and the place itself is worth a visit. There are not too many things for teenagers to do in Cairns so the zoom activities are really great. It's well worth getting the membership because it's excellent value compared to paying for a single entry.

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